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Question 1: |
When can I redeem my Year End Gift? 我什么时候可以兑换我的年终礼品？ |
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Answer: |
To facilitate the gift redemption from 15 November 2023 to 30 November 2023, all eligible Team Members (TMs) will receive an SMS with a unique redemption code and the redemption site URL on 15 November 2023. Please send an email to hr@customer.axxel with your name and TM number if you did not receive the SMS. 从2023年 11月15日至 2023年 11月30日，所有符合条件的队员将在 2023年 11月15日收到带有独特兑换代码和兑换网站 URL 的短信。如果您没有收到短信，发送一封电子邮件包含你的姓名和队员工牌号到hr@customer.axxel。
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Question 2: |
Can I redeem my Year End Gift after 30 November 2023? 我可以在 2023年 11月30日之后兑换我的年终礼品吗？ |
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Answer: |
No, the Year End Gift redemption site will only open from 15 November 2023 to 30 November 2023. 不可以。年终礼品兑换网站仅在 2023年 11月15日至 2023年 11月30日期间开放。
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Question 3: |
Who is eligible to redeem the Year End Gift? 谁有资格兑换 2023年终礼品？ |
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Answer: |
All Full-time and Part-time TMs and Interns who join the company before/on 15 November 2023 are eligible to redeem the Year End Gift. 截至 2023年 11月 15日，所有在职的全职、兼职队员和实习生都有资格兑换年终礼品。
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Question 4: |
I joined the company on 16 November 2023. Am I eligible to redeem the Year End Gift? 我是在2023年 11月16日加入公司。我是否有资格兑换年终礼物？ |
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Answer: |
No. Only TMs who join the company before/on 15 November 2023 are eligible to redeem the Year End Gift. 不可以。只有在 2023年 11月 15日当天或之前加入公司的团员才有资格兑换年终礼品。
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Question 5: |
Can I collect my Year End Gift from my department? 我可以从我的部门领取年终礼品吗？ |
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Answer: |
No, this year's Year End Gift can only be redeemed online via the redemption site and will be delivered to your indicated residential address. 不可以，今年的年终礼品只能通过兑换网站在线兑换，并将会送到您指定的住家地址。
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Question 6: |
Can I deliver my Year End Gift to Marina Bay Sands address at 10 Bayfront Avenue? 我可以将年终礼品送到滨海湾金沙 – 10 Bayfront Avenue吗? |
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Answer: |
No. Please DO NOT indicate Marina Bay Sands (10 Bayfront Avenue) as your delivery address. 不可以。请不要指定 Marina Bay Sands (10 Bayfront Avenue) 为您的送货地址。
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Question 7: |
Can I send my Year End Gift to an overseas address? 我可以把我的年终礼品送到我指定的海外地址吗？ |
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Answer: |
No, Delivery will only be made to Singapore addresses. 不可以。送货地址仅限新加坡境内。
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Question 8: |
I have submitted my redemption, when will I receive my Year End Gift? 我已经择提交了我的年终礼品兑换，我什么时候可以收到我的年终礼品？ |
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Answer: |
The Year End Gift will be delivered to your indicated residential address by 16 December 2023. 我提交的年终礼品将于2023年12月16日前送达您指定的住家地址。
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Question 9: |
Can I change my Year End Gift selection after I have submitted my redemption? 如果我已提交了我的年终礼品兑换后，还可以更改年终礼品选择吗？ |
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Answer: |
No. You cannot change your Year End Gift selection after you have submitted your redemption. 不可以。当你提交年终礼品总换后，您将无法更改您的选择。
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Question 10: |
I received a damaged or defective Year End Gift. What should I do? 如果我收到的礼品已损坏或有缺陷，我该怎么做？ |
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Answer: |
A one-for-one exchange will be done for any damaged or defective Year End Gift received. Please complete the one-for-one exchange gift form and submit it by 22 December 2023.
One-for-one exchange is for the same item and subjected to stock availability. In the event the selected gift is not available, we will replace it with a similar gift.
我们将为收到任何非人为原因造成质量问题的年终礼品进行 1-对-1 交换。请在2023年12 月 22 日之前填写一1-对-1 交换礼品表格。
如果您所选择的礼品没有库存，我们将以类似的礼品进行交换。 |